I loved the people and the attention given to us by the staff and even those outside the resort. The quality of food was very good and the overall atmosphere was very good. I speak little Spanish, but it does go a long way. I am in Colombia, not America, so I forced myself to learn the language with the help of Google Translate. However, the Colombia’s there made the effort to speak English and made the effort of going above and beyond. I will certainly visit IHG Intercontinental again with my family, as I have made many friends at the hotel with the staff. The staff were kind, but Incan understand why some visitors would call them “unfriendly”. Many tourists come from all over the country and I have seen how “some” Americans would speak to the staff and it really disappointed me. I have seen a lot of Europeans their, as well. Also speaking to the natives very harshly. Kindness goes a very long way, and it’s free. Sometimes, better than a tip. The staff there do things with kindness as I noticed. If you’re wondering to go or not, I’d say do it.
Alissa
august 2023
The hotel was just superb! Very clean and the staff hospitable and very helpful especially the guys on street level helping translate to the taxi drivers. The pool area is beautiful. Room was beautiful and comfortable! Housekeeping did a great job every day. Location was perfect as well. Alot of good restaurants and shopping around it. All walking distance. Not a far drove from walled city. And I love the touchless elevator button!!!
Denise
august 2023
Coffee break, happy hour & breakfast. The pool was nice too.
Ajit
juni 2023
Staff members were very kind. The bedroom was comfortable and really clean. The beach is just across the street and didn't get too busy. Breakfast was good. Room service and cocktails were great. The location is good as well. There's a mall right next to the hotel, which was quite convenient, and there were always drivers in front of the hotel, which was great to get to the airport in time and for a reasonable fare.
Giovanni
desember 2022
Hotel was clean with good facilities. Food was good. All the staff were friendly and helpful. It was easy to travel into the Historic City with a 15 minute taxi ride coding US$5. And we had no problem with any taxi. Uber is not good because private cars are not allowed into the old city. We simply asked the drive how much and that was the fixed price. No one tired to cheat us.
Norman
desember 2022
in our experience, you definitely get the 5-star treatment by staying at this hotel - from the modern rooms to great options for spa treatment and the great breakfast buffet (included with our rate), we definitely enjoyed every bit of our stay and actually enjoyed more the hotel than Cartagena itself :) - we also had room service from their restaurants and although we felt it was overpriced, the food was actually good
Gustavo
juli 2022
Great location, accessibility to beach, near plenty of restaurants. Hotel is clean and staff is nice. Felt safe on the property.
Chloe
august 2023
The staff were lovely. , the location was great. The breakfast was lovely The pool was good.
Susan
juni 2022
The staff @ breakfast Location is the best in the city Food is amazing The chef cant do more to please all of us Breakfast was so good Pool super fun and comes to life @ 8pm Music all the time DJ Shopping centre and taxis in the same building super handy The tastings of different breads every morning The flavours of fruits loads of care My room has the best view Feel secure and safe
Ana
juli 2022
Room was spacious, front desk staff was friendly and helpful, specially Cindy. The spa offers good massages. Quick room service. Property is located right across the street from the beach.
Andrea
juni 2022